How to Reset Your Harris CareTracker Password

If you have forgotten your password or need to reset it for any reason, follow the steps below to regain access to your Harris CareTracker account.

Step-by-Step Instructions

Step 1: Access the Login Page

1. Open your web browser and go to the Harris CareTracker login page.
2. Enter your username in the provided field.

Step 2: Click on "Forgot Password?"

1. Under the password field, you will see a link labeled "Forgot Password?".
2. Click on this link to initiate the password reset process.

Step 3: Enter Your Email Address

1. You will be prompted to enter the email address associated with your CareTracker account.
2. Make sure to use the correct email address; otherwise, you may not receive the reset instructions.

Step 4: Check Your Email

1. After submitting your email address, check your inbox for an email from Harris CareTracker with the subject "Password Reset Request."
2. If you don’t see the email in your inbox, check your spam or junk folder.

Step 5: Follow the Reset Link

1. Open the email and click on the link provided. This link will direct you to a password reset page.
2. Note: The link is time-sensitive and may expire. If the link has expired, you will need to start the process over from Step 1.

Step 6: Create a New Password

1. On the password reset page, enter your new password in the designated field.
2. Make sure to follow the password requirements, which typically include:
   • A minimum length (e.g., 8 characters)
   • A mix of uppercase and lowercase letters
   • At least one number
   • At least one special character (e.g., !, @, #, $)

Step 7: Confirm Your New Password

1. Re-enter your new password in the confirmation field to ensure that it matches.
2. Click the "Reset Password" button to finalize the process.

Step 8: Log In with Your New Password

1. Return to the Harris CareTracker login page.
2. Enter your username and the new password you just created.
3. Click "Login" to access your account.

Troubleshooting

• If you do not receive the password reset email within a few minutes, ensure that you entered the correct email address.